Refund policy

For window covers, dividers, screens or textile products:

All textile products and handmade items come with a 12 month warranty (which starts from your order arrival date) so if there are any defects or problems with your items, please email Becki at info@wanderbug.co.uk so I can discuss ways to resolve the issues, sometimes it's just a case of adjusting the way they are fitted, but if they need adjusting, or repairing, I can amend for you.

Please note that if the fit isn't correct because of an added trim or amendment to your window etc which isn't mentioned at the time of ordering, an amendment charge will have to be paid to cover materials, labour and return postage.
If you're not sure that your trims or window shape isn't standard please get in touch.

Please do not fold window covers (except for how they were folded in their original packaging) when repackaging as this can damage them and invalidate your refund.

If an issue arises after 12 months, items can be returned to Becki to be repaired for a small fee to cover any materials, labour and returns postage.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom bespoke products (such as special orders or personalised items). 
Please get in touch if you have questions or concerns about your specific item.

For decor and accessory items:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. 

To start a return, you can contact us at info@wanderbug.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

PLEASE NOTE: Every time an order is placed I get charged transaction fees (approx 3.3%) - if I process a refund for you, I still have to pay those fees. As a small business these can add up so I will have to factor this in to your refund amount, please bear this in mind if you request a refund.

You can always contact us for any return questions at info@wanderbug.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom bespoke products (such as special orders or personalised items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not currently offer an exchange service.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.