FAQs

Frequently asked questions that may help answer your queries, please contact us if you need further guidance, always happy to help!

How long until my order is despatched?

Larger Camper van Window covers/Rear Screens/Dividers etc:

Every Wanderbug cover etc is handmade by Becki (in West Midlands, UK) and when ordering you will be entered into a queue, turnaround times vary throughout the year but can be up to 16 weeks from the point of ordering - please check the turnaround message at the top right of the website for the latest waiting times.

Roof vent/Port hole/Universal vent covers:

Orders under £60 (which is usually one small cover) will usually be made and despatched within 3-4 weeks

Campervan Accessories/Decor items:

These items will be despatched within a few working days.

I'm sorry for the long wait but I always try my best to get your order made as quickly as possible.

Please feel free to email me at info@wanderbug.co.uk to check the scheduled date of production in my diary. (Please check your spam for replies) - please note that some email providers seem to get lost in the system so if you don't receive a reply please message me via Instagram - I will always reply so I'm not ignoring you!

Do you have the template for my van model?

I have templates for some or all windows of the most popular vans including:

My windows don't have any metal around the edge, non standard or boxed in, can you still make covers for me?

Yes! There is always a solution, including self adhesive magnets, press studs and even suction cups, please email info@wanderbug.co.uk with photos and I can advise further.

How do the window covers attach/fit?

Please see these videos for a quick and simple explanation!...
Windscreen and Cab doors: https://www.instagram.com/reel/CT9TD9fICMZ/
Rear area windows: https://www.instagram.com/reel/Czecdr4oX_R/

For windows which have wooden or aluminium surrounds I can either supply you with 10mm self adhesive magnetic dots (which are black so they blend into the frame) and that gives the magnets in the blinds something to 'grab' onto, the magnets are very small but the strongest you can get!

Or we can use press studs and then I supply you with the corresponding screws for you to add to your frame - these come in black, silver or brass, I’ve attached photos.

For roof vent covers - I can supply you with self adhesive magnets which go on top of or under your trim.
Fitting guides are provided with every order of this type.

Where are you based?

Wanderbug is a family business run by Becki with a bit of help from family here and there!
The business is run from a garden workshop (aka The Treehouse) in Halesowen, UK - as this is also our home, for security reasons the address isn't on the website but is available on request.

Occasionally customers prefer to collect and if you'd like to do so please let me know.

Can I cancel my unfulfilled order?

Every time an order is placed I get charged transaction fees (approx 3%) - if I process a refund for you, I still have to pay those fees. As a small business these can add up so I may have to factor this in to your refund amount, please bear this in mind if you request a refund.