Postage & Packaging

Please note that all window covers are made to order by Becki and depending on demand can take up to 16 weeks to be despatched (please see the message at the top of the website for the latest despatch times).

Postal charges

Standard 3-5 day postage to the UK (excluding Northern Island):
Free on orders over £40.
£3.99 for orders under £40.
£1.80 for cards and pins.

Orders are sent with Royal Mail or ParcelForce depending on the size of the parcel.

Regrettably, due to GPRS rules that come into affect in December 2024, we can no longer ship to countries within the EU (weirdly this includes Northern Ireland).
If the situation changes we will look to change our policy on this but sadly at the moment it's just not a viable option for us as a small business.

We still ship to US and Canada and Australia, your shipping charge will be calculated at the checkout but Tracked 5-15 day shipping costs are roughly as follows:

PLEASE NOTE: Orders to countries outside the UK may be subject to customs charges, please check your own countries customs prices as these may be payable by the customer before you can receive your order.

For window covers:

United States & Canada, Iceland: £60

Australia, China: £95

Japan: £95

New Zealand: £95

For smaller accessories:

International Delivery: £11.00

PLEASE NOTE: Orders to countries outside the UK may be subject to customs charges, please check your own countries customs prices as these may be payable by the customer before you can receive your order.

Most items are made to order so please see the message at the top of the website for latest despatch time but if you need them quicker please let us know and we'll do our best to help.

Returns policy

We want you to be 100% happy with your purchase so if you're not satisfied you can return your unused item/s in their original packaging for a full refund within 30 days. Customers are responsible for the return postage costs.

Please email us to discuss your return request.

Bespoke or adapted items are not eligible for a refund but we will work with until you are happy with your purchase.